Return Policy

Elk Ridge Furnishings — Return & Exchange Policy

Last updated: 12/09/2025

At Elk Ridge Furnishings, we stand behind the quality of every piece we offer. Because many of our products are handcrafted, made-to-order, or shipped directly from our suppliers, our return policy is designed to protect our customers while also maintaining responsible business operations.

Please read the policy below carefully before placing your order.

Eligible Returns

We accept returns within 7 days of delivery under the following conditions:

The item arrived damaged, defective, or incorrect.
The customer provides photo or video evidence of the issue within 7 days.
The item is in unused, new condition and in the original packaging (where applicable).

If approved, we will provide either:

a replacement,
a store credit, or
a refund (refunds are reserved for cases where replacement is not possible).

Non-Returnable Items

Because of shipping costs, supplier restrictions, and the nature of custom furnishings, we cannot accept returns for:

Buyer’s remorse (change of mind)
Items that do not fit due to incorrect measurements
Color or material expectations based on screen variations
Clearance, final sale, custom, or made-to-order items
Items opened, used, assembled, or altered
Items without original packaging
Orders past 7 days of delivery

Please measure your space carefully before ordering sofas, tables, large décor, and oversized furniture.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect:

Contact us at support@elkridgefurnishings.com within 7 days of delivery.
Provide:

Photos/videos of the damage
Photos of the packaging
Order number

We will submit the claim to our supplier and arrange one of the following:

Replacement shipment
Replacement parts
Store credit
Refund (if replacement unavailable)

Important:
Damage claims submitted after 7 days cannot be processed due to carrier and supplier restrictions.

Return Shipping Costs

For all approved returns not caused by our error:

Customers are responsible for return shipping costs, including freight fees for oversized items.
A 15–25% restocking fee may apply depending on the supplier.

Return shipping and restocking fees will be deducted from the final refund.

This ensures we can offer competitive pricing while managing the high logistical costs of furniture delivery.

Exchanges

Exchanges are offered when possible for damaged or defective items.
For a simple change of style, color, or preference, we recommend placing a new order.

Refunds

Refunds are issued only after:

The returned item is received and inspected by the supplier/warehouse
The return is approved based on condition
Applicable shipping and restocking fees are deducted

Refunds typically process within 7–10 business days after inspection.

Store credit may be offered faster.

Orders Lost in Transit

If an order is lost in transit, we will work with the carrier and our suppliers to ship a replacement at no cost to you.

Measurement Responsibility

Customers are fully responsible for confirming that products will fit in:

Entryways
Hallways
Staircases
Elevators
Rooms and layout

Orders that do not fit due to measurement issues are not eligible for returns or refunds.

Cancellations

Because most items begin processing quickly with our suppliers:

Orders may only be canceled within 24 hours of purchase.
After 24 hours, cancellations may not be possible or may incur supplier cancellation fees.

Warranty

Warranty coverage varies by supplier. Most products include a limited manufacturer’s warranty against defects.
For questions about a specific product, contact us prior to purchase.

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